The Enterprise Customer
One phone or data line or hundreds and sometimes thousands, companies find themselves with the same problems that often go unnoticed:
- Lack of in-house expertise
- Nobody to interpret my phone bill
- Equipment outdated or troublesome
- Incorrect or not optimal service plans.
- Being over charged
- No experienced or connected support agent
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The Telecom Carrier
The telecom carriers also suffer, and face many problems which completes the disconnect between them and the customer:
- Bureaucratic and political restraints
- Many Legacy systems and scattered customer information
- Constantly changing political influence
- Inadequate support and service infrastructure
- Lack of personal case by case knowledge
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