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Xela extends its industry knowledge to corporations of all sizes to ensure optimized implementation & lasting support on all carrier services.
We make sure:
- Your company has a robust telecom infrastucture
- Your company has services that are optimized and well structured
- Your company is incurring the correct rates, fees & surcharges
- Your company is receiving ongoing expert support
How Do We Do This?
Our team of experienced telecommunications professionals work hand-in-hand with you to manage all aspects of your unique requirements. We leverage relationships at every level within the carriers to ensure smooth implementation. From auditing your existing services and cost structure to managing projects, dealing with carriers and using our clout to negotiate more favorable rates, Xela is there 24/7.
Our 4-Phased Care System
Xela does not semi-dedicate an individual to solve your problems. Every phase of your relationship with us is handled by a subject matter expert in that particular area.
Discovery
A dedicated account manager meets with you to collect all information such as bills, network topologies, current problems and any unique requirements of your organization.
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Inventory & Audit
Tariff & billing specialists analyze every aspect of your telecom expenses, map our your infrastructure and prepare a thorough and detailed reporting of costs.
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Presentation & Procurement
The results of each audit are reviewed by Xela?s Carrier experts and recommendations are prepared for presentation.
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Support
Our specialized support & operations team is always accessible as your knowledge base to support you with any carrier related issues.
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Audit & Optimization
Xela's Optimization services can include:
- Review of "Current Vendor Billing" by service to develop a baseline of expenses, which will be used to solicit and negotiate comparative service offerings.
- A detailed report of Xela's findings analysis that will compare the Client's current vendors' services to proposals from vendors, which meet or exceed Xela's selection criteria.
- The client will be provided with Xela's findings and recommendations for network optimization.
- Xela's project management team will provide implementation management including carrier services, provisioning and interfacing with Client's equipment vendors to ensure a smooth transition of services.
- Ongoing billing resolution assistance will be provided as part of Xela's account management program as well as provisioning new services and decommissioning those no longer required by the client.
Once Xela has completed its initial analysis of your services, we will provide network optimization, recommending how to streamline your needs to insure the most resilient and cost effective infrastructure. This can be done initially as well as over time as your needs change.
Implementation
Xela offers full Project Management services for all of your telecommunications needs. Whether you are implementing a new data network, switching your Long Distance Carrier or moving your current service from one location to another, Xela will manage every aspect of your project. We will compose and process all carrier paperwork, track it internally and update you within your expectations. We will coordinate equipment ordering and installation with our vendors or yours. We will project manage all phases of your company's carrier changes from beginning to end.
Ongoing Support & Expense Management
We analyze and recommend solutions to further reduce costs over time and insure against erroneously billed charges. We provide bill reviews to monitor usage by service and whenever possible we suggest ways to minimize telecom spend. These ongoing audits can be done monthly, quarterly or annually.
Xela's support organization is available in an ongoing help desk and expense management capacity for all of its clients.
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