Swatch is an international manufacturer of watches under various brand names, including Swatch Group USA, Baum-Mercier, Omega, Longines, Tissot, Hamilton and others. Swatch cancelled a long-standing account with their primary telecom carrier after Xela demonstrated a flaw in its call routing system which led to potentially negative brand perception by its customers. 

Xela was able to assist Swatch Group USA in better handling call center traffic by utilizing their phone system more efficiently eliminating over one third of carrier costs. 

Having supported Swatch Group USA for years on basic voice & data services - Xela now counsels this long standing client on the deployment of VoIP systems throughout its North America organization.